DecoverHQ, Inc. (“DecoverAI”, “we”, “our”, or “us”) operates the DecoverAI legal discovery platform. This Privacy Policy describes how we collect, use, store, and share information when you use our website, software, and services.
Introduction
At DecoverAI, we care about the privacy of your data and are committed to protecting it. This Privacy Policy explains what information we collect and why. It explains how you can control your data.
What information do we collect?
Via the usage of the product
We collect the user’s usage data from the product to improve its quality. This includes usage metrics, clicks, query types, number of queries, time spent on the application, and search latency. We do not collect sensitive information such as search queries, metadata about the documents, document contents, or any information that can personally identify a user. All data can be deleted from the application if the user wishes to do so.
Via user feedback or support channels
When a user sends us feedback, we collect their name and email address so that we can follow up with them and improve the quality of our product.
Device and connection information
We collect approximate information about the user’s browser type and operating system in an anonymized form. Information about the user’s location or type of device is collected in an approximate manner so that it is not possible to identify the user.
Email usage within the product
The search results presented to the user adhere to the underlying access credentials provided by the admin. The email address is used to ensure that the data presented to the user is accessible only to that specific user.
How do we collect the information?
To improve the product: The only goal of collecting aggregated metrics from product usage is to improve the quality of the product. We track usage metrics such as user clicks and query types to feed the product team’s intuition and build a better user experience for our customers.
How do we share the information?
Sharing with our product and analytics team: Members of the product team have access to anonymized information so they can build a better product experience. In case of issues in the application, the engineering team has access to feedback sent by the user (including their name and email address) to follow up with them and resolve their queries as soon as possible.
Sharing with third-party applications: We do not sell any usage information to the third-party applications that we use. Anonymized aggregate metrics are collected through tools such as Google Analytics and Heap to improve the overall quality of the user experience. None of the data includes information that can personally identify a specific user.
How do we store and secure the information we collect?
Storage and security
We keep all usage data in an encrypted database that is inaccessible from the public internet. Aggregated and anonymized data is kept in analytics applications such as Google Analytics so that we can improve the user experience.
How long do we keep information?
The data is kept for 6 months.
Storage location
The usage data is stored in an AWS environment in the United States.
Your Rights
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Unless the request you’d like to make is detailed below, please contact us directly.
Access and update your information
Our services allow you to see a list of all the documents that DecoverAI indexes in a listed format and update which documents should be included, modified, or deleted.
Deactivate your account
If you no longer wish to use our services, your administrator will be able to deactivate your account. This in turn deletes all the documents from our system that are accessible to you in the past, present, or future. If your administrator is not able to deactivate your account, please contact us directly and we will help delete your account.
Opt out of communications
We will occasionally send emails with product updates or related information. You can opt out of receiving those communications through the unsubscribe link at any time.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at support@decover.ai or visit our contact page.